How Can I Get More 5 Star Reviews on Yelp

Over the years, we've seen the effect Yelp reviews take on a businesses revenue. At that place have been a handful of case studies that deep dive into this topic; past Michael Luca of Harvard Business School, Max Woolf of minimaxir, and Melissa Parietti of Investopedia to proper name a few.

Key Takeaways

We've learned from Luca's case-report that the difference between at 4 and 5-star review can increase a businesses acquirement between v and nine pct. While the model he developed was applied to restaurants specifically, the same model is even bigger for contractors and service professionals likewise.

Co-ordinate to Home Counselor, homeowners spent an average of $281 per plumbing repair chore. With the average Breezeworks plumber doing v jobs per week, this is a revenue loss of$70-$126 weekly. Multiple that by l-two weeks in a year and we're upwards to $half-dozen,552 total.

Keep in mind the math above is counting for simply one person. If you're running a team of employees the loss of revenue adds upwardly apace.

For even bigger teams, the loss amount approaches almost $100k over the course of one year.

Enabling your business organisation with technology will increment the likelihood of a v-star review by delivering an exceptional client feel.

A Nice Way to Inquire for Reviews

We've seen two common factors amidst pages with tons of reviews averaging between 4.5 and v stars.

1. They provide a high-quality customer experience every single fourth dimension.
2. They ask for reviews knowing when they're more likely to get them.

Nigh businesses nosotros work with know that asking for reviews is a practiced idea, but they're non certain how to ask without it feeling a bit awkward or uneasy. One thing we've seen from businesses doing well is that request for a 5-star review isn't the end goal. Their goal is to provide an exceptional experience no matter what because consumer tech savvy and likely to vocalisation their opinions online, both positive and negative. If anything they're taking a page out of Dale Carnegie'due south "How to Win Friends and Influence People," and acting accordingly in the digital age.

We're seeing a rise in similar Yelp-related sites similar Facebook, Thumbtack, and AngiesList.  With Yelp not being the only review site, providing great service is of import across every aqueduct.

Facebook Reviews are Growing Fast

From 2005 to 2013, Yelp was the primary site that people were reading and writing reviews. Since so, Facebook opened upwardly their version of local business pages, allowing customers to check-in and leave reviews for any business concern. Nosotros're bullish on Facebook and have seen many Breezeworks customers experience the same way for the following reasons.

1. Facebook Business pages sometimes outrank Yelp pages in google search results.

2. Facebook profiles are attached to people'southward existent name and identity, making them a more trustworthy source.

3. Facebook users are much more agile than Yelp users. This makes information technology easier for businesses to get discovered. For example, when someone "likes", "shares", or does a "bank check-in" to a business, it shows upward on that individual's news feed for all of their friends to see.

iv. Most people have Facebook logged in on their smartphones all the time, making information technology easier than ever for them to exit a quick review.

A Breezeworks Case Study

We recently chatted with Justin from Diamond Detailing of San Antonio about his mobile detailing service. He was very open up with us about his thoughts about using Facebook to earn reviews and attract new business organization.

Like must successful owners, Justin believes 5-star reviews are part of his businesses brand. If y'all asked him ten years ago that wasn't the instance, only today the 5-Star experience is part of the whole package. Reviews become hand-in-hand with uploading pictures of completed jobs similar the post below:

Work Difficult while Working Smart

Since April 6th, Justin and his team accept candy over 120 new payments on the Breezeworks app bringing in $17,677 in new revenue. They bask how Breezeworks confirms the appointment with the end client by sending an email. Breezeworks likewise makes information technology easy for Justin's team to transport and go invoices paid instantly. Justin'south favorite office about Breezeworks is that it stores every customer at his fingertips.

If Diamond Detailing continues the pace they're at, they'll add over 700 new customers to their Breezeworks app by the cease of 2016. They can and then text or email all of those customers to earn repeat business organization.

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Source: https://www.breezeworks.com/blog/the-value-of-a-yelp-5-star-review-how-to-get-more-of-them/

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